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Common questions

How does it work?
We created different collections which are ready for your living room, bedroom or small office/store! The only thing you have to do is pick your favourite(s):
1. Take your pick from our plant collections or use the plant seeker to help you a bit.
2. Take your pick a planter colour. Every plant will always be delivered with a complementary, high-quality and sustainable Dutch design planter.
3. Get your green friends delivered to your home and make plants work!

Can I buy the plants as a gift?
Yes, you can! We will not include the invoice or other order details. Leave your personal message in the notes section when checking out and we will make sure to add it as a handwritten message to your gift box.   

Can I buy plants without a planter?
No, because we want to make it easy for you. Easy to choose, to unbox and to care, so you can enjoy. The only thing you have to do is to choose your favourite plant (collection) and give them a nice place in your home, office or store.

Can I make changes to my order after I paid?
In general, we are not able to change orders once they have been paid. But you always can reach out to us, and we’ll see what we can do.

Plants in your office

Can I also order plants for my office or store?
Yes! We offer plant memberships for companies. These plant memberships are highly recommended for spaces larger than 100 m2/1,000 ft2.

The monthly subscription comes with high-quality plants of your choice and smart planters in different styles (different ones than shown in the webshop). Bi-weekly maintenance is always included so you do not have to worry about the happiness level of the plants.

Of course, you can also buy our plant collections or XL plants. Maintenance and smart planters are then not be included.

Get in touch for more info!

Payment

How can I pay?
You can pay via FPS, Paypal or bank transfer.

Delivery

Do you deliver to my doorstep?
Yes, we always do.

What is the delivery fee?
We deliver orders above HK$1,000 (after any discount) for free. All orders under HK$1,000 are subject to a delivery fee per region, dependent on the region:
– Hong Kong Island: HK$100
– Kowloon: HK$150
– New Territories: HK$200

When will my order arrive?
We deliver within 7 business days, but our aim is to deliver within 2 business days. We will keep you posted on the estimated delivery date and time and will send you a tracking number once your order is on its way.

Returns

Can I return my plant(s)?
We do not accept returns, but all plants come with a 30-day guarantee after purchase.

Can I return my accessories?
In general, we do not accept returns. However, you can contact us, explain the reason why you would like to return an accessory and we’ll see what we can do.

Plant help

How does plant care works?
We have specific care tips for every plant on its respective product page. Not a plant care freak and still having questions? We can guide you with real-time support. Just send us a text (+852 52868422) or a mail ([email protected]) and our plant expert will help you.

Do plants attract insects?
Plants normally do not attract any insects. Make sure you do not overwater the plant.

Help! My plant is not happy.
No worries, text (+852 52868422) or mail ([email protected]) our plant expert and we will help you! Do not forget to add some pictures of your plant.

Still have questions?
Let us know! We are here to help. Get in touch and we’ll get back to you asap!